Frequently Asked Questions

Tips

• Questions to ask yourself before you call
• Is the thermostat turned on and the temperature control properly set?
• Is the power switch turned on? It usually looks like a light switch near the furnace.
• Did you check the breakers/fuses for the furnace and air conditioner?
• Have you paid your gas bill?
• Have you paid your electric bill?
• Is the filter dirty or clogged?
• Is the outdoor air conditioning unit clean and clear of debris?

Thermostats

• Set thermostat at one temperature. Constant adjusting can cause higher utility costs.
• If you are using your thermostat as a setback type, limit the setbacks to twice a day such as when you are at work and when you are sleeping.
• Only setback the thermostat about 5% of the desired temperature (approximately five degrees).
• During the heating season, try not to set the thermostat below 65 degrees.
• In the cooling season, try not to set the thermostat below 70 degrees. Besides higher utility costs, this can cause the indoor coil to freeze and cause condensation in the house.

Air Conditioning And Heat Pump Units

• Make it a habit to look at the outdoor heat pump during the winter months for signs of excessive ice or snow build-up on or around the heat pump. Especially after bad weather.
• If the unit is covered in ice or snow, then the ice or snow must be removed for the unit to work properly. Turn the thermostat to Emergency heat or off and remove the snow and ice. You can remove the ice or snow by pouring warm or hot water over the unit. Even cold water from a hose will help if that’s all you have available. When the unit is clear of snow and ice, turn the thermostat back to normal heating. If the unit ices up again, call us for service.
• Do not let the outdoor unit sit underneath a leaking gutter. In the winter months, water will drip on the top of the unit and freeze solid. This will restrict the air flow and cause the whole unit to freeze-up.
• Outdoor Units should be elevated 4 to 8 inches above ground level to keep coils clear of snow and ice and to allow for proper drainage. Contact our Service Department if you would like your unit raised.
• Keep bushes, shrubs or any vegetation pruned back at least 12-18 inches around all sides of the outdoor unit.

Filters

• Check air filters monthly. Clean or replace as needed.
• Don’t forget to schedule your Spring & Fall Tune-ups to ensure optimum performance, cost efficiency and for your health as well as your family’s!

Warranty Reminders

Parts And Labor Warranties

The manufacturer can’t control the way their equipment is installed. They have to rely on their dealers to do it right. That’s why they give absolutely no labor warranty. You will, however, receive a 1-year labor warranty when you buy new equipment because the manufacturer makes every dealer sign an agreement stating that they (the dealer) will provide at least a 1-year labor warranty.

The dealer is then reimbursed for the parts only! The labor costs come out of their pocket. What happens is, some companies don’t add any “cushion” into their price. They want to sell everything as cheap as they can (because they get more business that way). That sounds great to the customer, but when equipment starts failing under warranty, it’s the customer who ends up paying the price.

At the very least, the customer usually has to endure longer waits and “second class” treatment from companies that put “paying” customers first. In extreme cases, the customer could be left without any labor warranty at all when the company goes out of business. It happens more than you might think.

Compressors And Heat Ex-changers

Be careful when your salesperson starts talking about warranties. It’s really easy for them to tell you you’re getting a 5-year, 10-year, 20-year, or lifetime warranty and just gloss over the fact that their terrific sounding warranty is for that part only and doesn’t include labor. The four different warranties you should be aware of are for your parts, labor, compressor (on an air conditioner) and heat ex-changer (on the furnace).

Extended Warranties

Some HVAC companies offer a longer warranty as part of their regular service. They’ll even increase the parts warranty at their own risk. You’ll probably pay more, but it could be worth it. Look for the longest warranty you can find. In addition to these standard warranties, you can also purchase an extended warranty. These are sometimes offered by the manufacturer and almost always offered by the dealer. They usually provide an additional 5 to 10 years of parts and labor coverage and are worth the extra money. You’ll usually end up spending an extra $200 – $400 for this protection.

Preventive Maintenance

Nothing could be better for your system than having it cleaned and tuned-up before each heating & cooling season. Preventive maintenance is to your heating/cooling system what oil changes are to your car. Not only will it help your system run better and last longer, but you could also void your warranty if the system is not maintained properly. It’s definitely worth it. Becoming one of our SAM (Service Agreement Membership) Customers is a great way to establish a regular preventive maintenance routine.